Frequently Asked Questions

General Questions

 

When will the Grade 4 & 5 SnowPass arrive?

Upon verification of the application, photo, proof of age, and payment, a Temporary SnowPass will be sent via email to the registered email address on the child’s application. This Temporary SnowPass is valid for 30 days after payment has been received and can be used until the physical card arrives in the mail. Please Note: Online Applications will take up to 3 business days to process.

When can I use it?

Your Grade 4 & 5 SnowPass™ will be valid for the entire 2016/2017 snow season, beginning Dec. 1, 2016.

ATTENTION GRADE 4s – If you apply for a SnowPass™ in grade 4 it is good for two years, so be sure to keep your SnowPass in a safe place next summer since your SnowPass card doesn’t expire until May 2018.

Please note: Ski areas only sign up to participate for a single year at a time. If any ski area chooses not to participate in the program after this season, we will inform you prior to next season.

What if my child had a SnowPass in grade 4 in 2015/2016? Is it still valid?

Yes, your SnowPass will be valid for the 2016/2017 season as well. There is no need to re-apply.

Can my child go without a parent/guardian?

It depends. More than half of our ski/snowboard areas don’t require a paying adult. However, some of them will require a parent or guardian to stay onsite. Please check our ‘Where to use it’ tab for any restrictions ski areas might have.

What if my parents/guardians don’t ski/snowboard?

Let’s face it: until you’re old enough to drive, chances are you’ll need an adult to take you to the hill. The secret is to get them skiing or snowboarding too! Many ski/snowboard areas offer beginner adult discount Discover Packages starting from $30, which include a lift ticket, lesson, and equipment rentals. For more information on Discover Packages visit www.skicanada.org/discover.

Can I use my SnowPass™ on a school trip or during a ski club race?

Unfortunately you cannot, but there are lots of other times you can use your Grade 4 & 5 SnowPass™, like at night or on the weekend.

What if I need equipment or lessons?

There are plenty of ski areas that have rental shops on site for equipment and have well-trained instructors as well to provide you with a lesson to help get you started. Contact the ski area directly for pricing and additional information. Please note: we do not offer lessons or rentals through the SnowPass program.

What if I misplaced/lost my SnowPass or it was stolen?

If you lose your Grade 4 & 5 SnowPass there will be a $25 replacement fee and your Grade 4 & 5 SnowPass will be sent to you via XpressPost mail. Please notify the CSC at 905.856.4754 as soon as possible so that we may cancel the lost card to prevent any loss of passes.

What does my SnowPass card™ entitle me to?

Your SnowPass card provides you with three full day lift passes to use at each of the participating ski areas (click here to see the full list of participating ski areas).

Example… SnowPass™ holders from the Toronto area are able to ski or snowboard three (3) times at Blue Mountain, three (3) times at Snow Valley, three (3) times at Centennial, three (3) times at Glen Eden, etc., all with one amazing SnowPass™ card!

What if my child is home schooled? Can they still apply for a Grade 4 & 5 SnowPass?

Of course they can! Instead of sending a school report card, we ask that you send a photocopy or upload a photo of your child’s birth certificate or any piece of identification that provides their year of birth.

Is the Grade 4 & 5 SnowPass™ eligible for the Canadian Children’s Fitness Tax Credit?

No, unfortunately based on the stipulations of Canadian Child’s Tax Credit, the Grade 4 & 5 SnowPass is not eligible for this program.

Will my child receive 3 visits to each resort with the Grade 4 & 5 SnowPass?

No, the Grade 4 & SnowPass provides holders with 3 lift passes to each resort while the pass is valid. The SnowPass is valid for two years (in grade 4 and 5, if the child is in grade 4. If the child is in grade 5, the pass can only be used while in grade 5).

Online Application FAQ’s

What do I do when my photo won’t upload onto the website?

If your photo will not upload, please check the file information by clicking on the photo’s properties (or “Get Info” on Mac computers). Please ensure that your photo follows the guidelines below:

  1. Photo file is in JPEG (.JPG) format (please see next question if you require assistance with this).
  2. Photo is under 500kb in size.

How do I know if my photo is a JPEG (.jpg/.jpeg file)?

Most cameras automatically place photos in JPEG (.jpg) format. To check your photo’s format, click on the photo “properties” (or “Get Info” on Mac computers) and it will provide you with the photo information there.

If your photo is in a different format, you can use standard computer programs such as Microsoft Paint (or Preview on Mac computers) to change the photo format to JPEG (.jpg).

How can I change my photo size?

Using a Mac – In “Preview”, click on the “tools menu” and select “adjust size”. Once the “adjust size: screen pops up, adjust the photo’s dimensions and image resolution until the size is under 500kb.

 

Using Windows – In an editing photo program like Microsoft Office Picture Manager, click “edit pictures”. Once the “edit pictures” screen appears, (generally to the right of your screen) click on the “compress pictures” option at the bottom of the screen. Once in the screen, click “web pages” (or any other option) until the size is less than 500kb.

How do I get a JPEG of my child’s report card or birth certificate?

We suggest keeping it simple and just using your camera to take a picture of the documents. Most cameras will take a photo and automatically save it in JPEG file format.

Application and Status Check definitions

When going through the SnowPass application and “check status” screens, you will notice that each application is placed in a type and status category. Please find below a chart of the definitions of each type and status category.

Example of status check screen.

Check Status - SnowPass - Canadian Ski Council

Type

Application
Your application has not yet been processed.
SnowPass
Your application has been processed. If you have not received your card, please allow an estimated 5-10 business days from time of the application being processed.

Status

Incomplete
Your application has been received but a vital piece to the application is missing (either your application photo, proof of age/grade was not submitted). Please contact the Canadian Ski Council for assistance.
Open
Your online application has been received and will be processed shortly.
Duplicate
Two or more of the same applications have been received. Please search to see if another application has processed.
Rejected
Your application has been received without payment. Please call the Canadian Ski Council for assistance.
Cancelled
Your application has been cancelled at the request of the applicant
Complete
Your application has been processed.
In Progress
Your application has been received and we are currently processing your request.

Who do I contact if I have any questions about the program or my application?

The team at the Canadian Ski Council office is available Monday to Friday between 8:30 a.m. and 4:30 p.m. Eastern Standard Time, with the exception of statutory holidays. Please contact us using one of the following:

In Person or via Mail at:
7600 Highway 27, Unit 14, Woodbridge, ON L4H 0P8

By Phone: (905) 856-4754

By Email: [email protected] (Please note: email responses have a 24-48 hour response time on business days only). If you require immediate assistance, please call the office at the number listed above.