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Customer Service Representative (SnowPass)

Website CDNSKICOUNCIL Canadian Ski Council

Overview: Few sports have such a diverse number of organizational bodies to foster and maintain the development of the sport and related industry. Distinctly autonomous groups have been formed to administer the various aspects of alpine and cross-country skiing, instruction, coaching, ski area operation, disabled skiing, racing, safety, and the equipment wholesale and retail industries. While each group answers specific needs, the entire ski/snowboard industry long ago recognized their common need for the on-going promotion of the sport. It was felt that it would be most effective if one central body was responsible for the implementation of generic promotions on the ski/snowboard industry’s behalf, rather than have many different groups duplicating efforts. The goal of the Canadian Ski Council is to increase participation in recreational snowboarding, alpine and cross-country skiing in Canada. To that end, the Council has identified four main areas of emphasis for its activities:

Marketing and Promotion:

  • To develop and implement generic promotions to promote skiing/snowboarding
  • To provide programs to promote skiing/snowboarding in Canada
  • To ensure an effective communication and delivery system for Council programs and activities

Communication and Cooperation:

  • To facilitate communication and cooperation among members
  • To respond to member needs for educational programs/activities
  • To enhance commitment for member associations to the Council’s goals and objectives

Research and Development:

  • To coordinate and disseminate research among member associations
  • To conduct national ski/snowboard industry research


  • To provide ski/snowboard industry information to the media, ski and non-ski-related businesses and the general public
  • To undertake lobbying activities beneficial to skiing/snowboarding in Canada as identified by members

*For more information on the Canadian Ski Council, please visit

Position Description: LOCATION: 7600 HWY 27, Unit 14, Woodbridge, Ontario

Overview: The Seasonal Staff are responsible for the day-to-day processing of our Grade 4 & 5 SnowPass program applications. You will be receiving, sorting and processing incoming applications and preparing them for outgoing mail.

Responsibilities Include:

  • Report directly to the Program Manager
  • Receive, sort, and process incoming mail
  • Prepare outgoing mail packages on a daily basis
  • Maintain inventory of supplies
  • Perform clerical functions incidental to mail activities
  • Perform a variety of clerical tasks
  • Enter data from applications into a database using online program
  • Duties may include verifying data and preparing materials for printing
  • File completed documents
  • Keep records of completed work
  • Verify accuracy, validity and completion of data by computer verification, proofreading display or printout, or other applicable methods; making corrections as necessary
  • May be required to perform additional functions incidental to data entry activities
  • The ability to work independently and as part of a team

Candidate Profile: The Seasonal Staff of the Canadian Ski Council will bring to the role a blend of professional experience and personal qualities:

Experience /Qualifications:

  • Positive and professional attitude
  • Highly enthusiastic about contributing to an amazing work culture and environment
  • Strong experience in typing alpha and numeric data
  • Must speak and write English proficiently
  • Bilingualism in French would be a strong asset but not required*
  • Knowledge of the ski and snowboard industry would be an asset
  • Good oral and written communication skills
  • Good understanding of PC environment
  • Experience using Office software
  • Able to work independently or part of a team
  • Excellent attention to detail

While we appreciate all interest, only those candidates selected for an interview will be contacted. No calls, please. All applications will be kept confidential.

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